https://journals.qou.edu/index.php/eqtsadia <p><a style="color: black; text-decoration: none;" href="https://journals.qou.edu/index.php/eqtsadia" target="_blank" rel="noopener">Al-Quds Open University for Administrative &amp; Economic Research &amp; Studies is a peer-reviewed scientific journal issued by al-Quds Open University in Palestine. The journal adopts the double-blind review policy and open access to all its research for reviewing or downloading. The journal aims to provide a platform for disseminating research in accordance with internationally approved scientific standards and promote and enhance Arab scientific works in the fields of administrative and economic sciences. The journal charge fees for publishing. The journal is published semi-annually in its printed and electronic versions. It accepts papers and research studies written in Arabic and English and translations of research papers within the fields related to administrative and economic sciences, including studies of business and project management, public administration, industrial management, administrative information systems, accounting, banking and financial management, studies of economics, development and financial economics. In addition to managerial economics, international finance, and other subjects in the field of administrative and economic sciences. The first issue of the journal was published in December 2014. The journal holds the International Standard Serial Number ISSN (electronic version 2410-3349 and print version 2313-7592).</a></p> Al-Quds Open University ar-IQ Al-Quds Open University for Administrative & Economic Research & Studies 2313-7592 <ol><li>The editorial board confirms its commitment to the intellectual property rights</li><li>Researchers also have to commit to the intellectual property rights.</li><li>The research copyrights and publication are owned by the Journal once the researcher is notified about the approval of the paper. The scientific materials published or approved for publishing in the Journal should not be republished unless a written acknowledgment is obtained by the Deanship of Scientific Research.</li><li>Research papers should not be published or republished unless a written acknowledgement is obtained from the Deanship of Scientific Research.</li><li>The researcher has the right to accredit the research to himself, and to place his name on all the copies, editions and volumes published.</li><li>The author has the right to request the accreditation of the published papers to himself. </li></ol> https://journals.qou.edu/index.php/eqtsadia/article/view/4909 <p style="direction: ltr;"><strong>Objectives</strong>: This study aimed to identify the impact of government services on achieving sustainable development in the civil service sector in the State of Palestine.</p> <p style="direction: ltr;"><strong>Methods</strong>: Descriptive-correlational approach was followed due to its suitability for the study. The researcher used a questionnaire as a tool for the study, which was distributed to senior leadership employees in the Palestinian civil service sector, totaling. (411) A sample of 199 valid questionnaires for statistical analysis was taken, considered representative of the study. The validity and reliability of the tool were examined, and it showed a high degree of validity and reliability</p> <p style="direction: ltr;"><strong>Results</strong>: The results showed a strong positive relationship between the quality of the services provided and sustainable development. There was also a significant effect of the dimensions of responsiveness, efficiency, and capacity on sustainable development in the civil service sector.</p> <p style="direction: ltr;"><strong>Conclusions</strong>: Civil service sector institutions should enhance their attention to modern technologies by focusing on the development of technological innovations related to service delivery and digitization, in light of an enabling environment for digital transformation in Palestine. This would facilitate communication with the public and ensure a quick response in providing services to citizens.</p> Ahmad Abu Baker Ghazi Abdulsalam Zouari Copyright (c) 2025 http://creativecommons.org/licenses/by/4.0 2025-11-30 2025-11-30 10 22 10.33977/1760-010-022-005 https://journals.qou.edu/index.php/eqtsadia/article/view/4859 <p style="direction: ltr;"><strong>Objectives</strong>: The study aimed to find out the effect of Organizational Deoxyribonucleic Acid (ODNA) on organizational agility in the Palestinian local government units in Qalqilya Governorate.</p> <p style="direction: ltr;"><strong>Methods</strong>: The study used the correlational descriptive approach to achieve the purposes of the study. The authers designed a tool "questionnaire" based on previous studies in building the dimensions of the study variables. The tool underwent tests of validity and stability before being adopted in measuring variables. The questionnaire was distributed to the study population consisting of administrative workers in local municipal units in Qalqilya governorate, totalling 119 employees who were selected according to the comprehensive survey, and 116 questionnaires valid for analysis. The questinnares were analyzed by the statistical packages program for social sciences SPSS.</p> <p style="direction: ltr;"><strong>Results</strong>: The total degree of the level of availability of DNA in the municipalities of Qalqilya governorate was high by 75.2%, and that the total degree of organizational agility level in the municipalities of Qalqilya governorate was high by 75.3%. There is a positive effect of regulatory DNA on organizational agility in Palestinian local government units in Qalqilya Governorate.</p> <p style="direction: ltr;"><strong>Conclusions</strong>: Municipalities should implement a review previous of incidents and crises accurately, and provide an encouraging atmosphere for decision-making processes by giving employees freedom to communicate with the municipal council.</p> <p style="direction: ltr;"><strong>Keywords</strong>: Organizational DNA, organizational agility, Qalqilya Governorate.</p> Salah Yahya Sabri Mohamad Abd Eshteiwy Copyright (c) 2025 http://creativecommons.org/licenses/by/4.0 2025-11-30 2025-11-30 10 22 10.33977/1760-010-022-002 https://journals.qou.edu/index.php/eqtsadia/article/view/4871 <p style="direction: ltr;"><strong>Objectives</strong>: This study aimed to explore the impact of big data analysis on industrial sustainability and green human resource management within the framework of a circular economy.</p> <p style="direction: ltr;"><strong>Methods</strong>: The study population comprised employees working in the Palestinian quality certified food companies in the West Bank. The researchers relied on the descriptive and analytical approach, and a stratified random sample of 420 employees was selected, where the study tools were distributed to them through field visits. A set of 324 questionnaires valid for statistical analysis were recovered, while 96 questionnaires were excluded for unsuitability for analysis. The researchers also used the Smart-PLS statistical analysis program.</p> <p style="direction: ltr;"><strong>Results</strong>: The study pointed out that big data analysis has a positive impact on industrial sustainability and green human resource management in the circular economy.</p> <p style="direction: ltr;"><strong>Conclusions</strong>: The researchers recommended using experts in the fields of artificial intelligence, green human resource management and circular economy to maintain the position of companies, adopt environmentally friendly products and promote sustainable development.</p> <p style="direction: ltr;"><strong>Keywords</strong>: Big data analysis, industrial sustainability, green human resource management, circular economy</p> Issam Naim Ayyash Mohammad Mousa Mousa Ahmad M. A. Zamil Copyright (c) 2025 http://creativecommons.org/licenses/by/4.0 2025-11-30 2025-11-30 10 22 10.33977/1760-010-022-001 https://journals.qou.edu/index.php/eqtsadia/article/view/5101 <p style="direction: ltr;"><strong>Objectives</strong>: The study aims to measure the impact of organizational DNA on enhancing organizational immunity among employees of Qalqilya Municipality. The dimensions of organizational DNA included four main components: organizational structure, decision-making rights, incentive systems, and information flows. On other hand, dimensions of organizational immunity comprised proactive organizational learning, institutional memory, preventive defensive capabilities, and adaptive flexibility.</p> <p style="direction: ltr;"><strong>Methodology</strong>: The study adopted a descriptive correlational approach, using a questionnaire as data collection tool. Study population consisted of 140 administrative employees at Qalqilya Municipality, and a comprehensive survey sample was applied.</p> <p style="direction: ltr;"><strong>Results</strong>: The results revealed a statistically significant effect of organizational DNA on organizational immunity across all its dimensions, with the strongest effect observed on dimension of proactive organizational learning, and weakest on adaptive flexibility. The findings also indicated that organizational structure and information flows were the most influential components of organizational DNA in shaping immunity.</p> <p style="direction: ltr;"><strong>Conclusion</strong>: The study recommended the development of a clear organizational charter that embodies shared institutional values, establishment of an electronic system to preserve organizational memory, and design of training programs to enhance institutional readiness and proactive risk response—contributing to municipality’s resilience and transformation in a dynamic administrative environment.</p> Muhannad Omar Youssef Shawar Copyright (c) 2025 http://creativecommons.org/licenses/by/4.0 2025-11-30 2025-11-30 10 22 10.33977/1760-010-022-008 https://journals.qou.edu/index.php/eqtsadia/article/view/4854 <p style="direction: ltr;"><strong>Objective</strong>: This study primarily aimed to explore the role of Palestine TV in promoting national values from the perspective of its employees.</p> <p style="direction: ltr;"><strong>Methods</strong>: To achieve the objective of the study, a descriptive survey method was employed, and a questionnaire was used as the data collection tool. The study population consisted of employees at Palestine TV in the northern governorates, with a purposive sample of 165 respondents.</p> <p style="direction: ltr;"><strong>Results</strong>: The results indicated that Palestine TV plays a positive role in promoting national values, particularly loyalty, belonging, and national unity. It was also found that the Israeli occupation is the primary obstacle to producing media content.</p> <p style="direction: ltr;"><strong>Conclusion</strong>: The study recommends that Palestine TV utilizes all available means and methods to enhance and disseminate national values within the community. Additionally, it advises program developers at the station to focus on issues that promote national unity and contribute to reducing internal Palestinian division. </p> Haya Khalid Alzaatra Hussein Abdullah Saad Copyright (c) 2025 http://creativecommons.org/licenses/by/4.0 2025-11-30 2025-11-30 10 22 10.33977/1760-010-022-003 https://journals.qou.edu/index.php/eqtsadia/article/view/4966 <p style="direction: ltr;"><strong>Objectives</strong>: This study aims to explore the impact of organizational agility, with its dimensions including sensing, decision-making, and execution, on the performance of employees at King Khalid University from the perspective of department managers.</p> <p style="direction: ltr;"><strong>Methodology</strong>: The study adopted a descriptive-analytical approach and utilized a questionnaire. Data were analyzed using various statistical techniques, including variance and regression analysis, which provided a clear understanding of the relationships between variables.</p> <p style="direction: ltr;"><strong>Result</strong>: The findings revealed a statistically significant positive impact of organizational agility on employee performance, with variations in the influence of its dimensions. Responsiveness to external changes and enhanced decision-making mechanisms had the greatest effect on improving job performance</p> <p style="direction: ltr;"><strong>Conclusion</strong>: Organizational agility is a critical factor in enhancing employee performance at King Khalid University. The study highlights the positive influence of its dimensions on job performance and underscores the importance of responsiveness to external changes, effective decision-making, and flexible execution.</p> Asia Yagoub Alhadi Abdalkhair Copyright (c) 2025 http://creativecommons.org/licenses/by/4.0 2025-11-30 2025-11-30 10 22 10.33977/1760-010-022-004 https://journals.qou.edu/index.php/eqtsadia/article/view/4916 <p style="direction: ltr;"><strong>Objectives</strong>: The study explores the current state of electronic human resources management (e-HRM) practices in key Palestinian public sector ministries, including Health, Education, Interior, and the General Personnel Council.</p> <p style="direction: ltr;"><strong>Methods</strong>: The study employs a qualitative descriptive approach, interviewing 15 specialists about four HR functions: recruitment, wages and compensation, performance evaluation, and training.</p> <p style="direction: ltr;"><strong>Results</strong>: Results indicate varied levels of electronic implementation across these functions. Recruitment and selection achieved significant success, with 86.7% of interviewees supporting it. Performance evaluation followed with 69.2%, wages and compensation at 57.1%, while training was notably low at 36.4%, revealing e-training is still in its infancy. The study highlights significant benefits from enhancing e-HRM but also identifies major challenges, such as a weak legislative framework, outdated laws (especially the Civil Service Law), and the absence of unified systems across the West Bank and Gaza Strip. Additionally, the lack of sufficient financial resources further hinders development</p> <p style="direction: ltr;"><strong>Conclusions</strong>: The study recommends intensifying efforts towards e-HRM within a national strategy, updating regulations, and addressing political divisions. It also suggests increasing government budgets or securing external funding to expand technological development in HR management.</p> Alaedin K. Alsayed Waseem A. Ooda Copyright (c) 2025 http://creativecommons.org/licenses/by/4.0 2025-11-30 2025-11-30 10 22 10.33977/1760-010-022-006 https://journals.qou.edu/index.php/eqtsadia/article/view/5117 <p style="direction: ltr;"><strong>Objectives</strong>: This study aimed to explore the relationship between emotional intelligence skills and transformational leadership practices, as well as to identify differences in these competencies among school principals based on gender, age, and years of service, as perceived by teachers.</p> <p style="direction: ltr;"><strong>Methods</strong>: The study employed a quantitative, descriptive–analytical approach. Data were collected through a questionnaire distributed using the available sampling method, targeting teachers in the Palestinian government secondary schools across the West Bank. The population consisted of 38,951 male and female teachers working in 899 schools. The sample size for each directorate was determined using the proportional stratified sampling method, 403 responses were analyzed.</p> <p style="direction: ltr;"><strong>Results</strong>: Statistical evidence suggests that emotional intelligence levels were high, while teachers perceived the transformational leadership practices of school principals to be moderate. Emotional intelligence skills were found to significantly influence transformational leadership, with the “Perceiving Emotions" dimension being the most impactful. While no gender-based differences emerged in emotional intelligence or leadership practices, age and years of service were associated with variations in these competencies.</p> <p style="direction: ltr;"><strong>Conclusion</strong>: Emotional intelligence serves as a fundamental pillar of transformational leadership within Palestinian schools, particularly in a context marked by contextual challenges and generational shifts. This research underscores the importance of emotional intelligence in educational leadership and offers actionable strategies for enhancing institutional resilience in challenging environments. Moreover, this study shows that transformational leadership in Palestinian schools isn’t just about following certain practices—it’s a relationship-driven process that relies heavily on emotional intelligence.</p> Ihab Sameer Qubbaj Copyright (c) 2025 http://creativecommons.org/licenses/by/4.0 2025-11-30 2025-11-30 10 22 10.33977/1760-010-022-009 https://journals.qou.edu/index.php/eqtsadia/article/view/5074 <p style="direction: ltr;"><strong>Objectives</strong>: The study aimed at identifying the extent to which knowledge management processes are implemented within the Palestinian Ministry of Education, alongside an assessment of the current state of crisis management among its staff. It further examined the influence of knowledge management practices on crisis management capabilities within the Ministry.</p> <p style="direction: ltr;"><strong>Methods</strong>: A descriptive research methodology was employed, and a structured questionnaire comprising 61 items was developed to collect the necessary data.</p> <p style="direction: ltr;">The research instrument was distributed to the entire population of 560 employees at the Ministry, from which a sample of 229 male and female employees was drawn.</p> <p style="direction: ltr;"><strong>Results</strong>: The study showed several significant findings, most notably: respondents demonstrated a moderate level of awareness and application of knowledge management practices within the Ministry. Similarly, the perceived effectiveness of crisis management processes among staff was also at a moderate level.</p> <p style="direction: ltr;"><strong>Conclusions</strong>: It is essential to enhance knowledge management processes within the Ministry and to promote their importance among employees at both individual and all administrative levels, considering knowledge as a fundamental factor in increasing. Moreover, the findings indicated a statistically significant positive impact of knowledge managementon enhancing crisis management practices</p> Morooj Ibraheem Odeh Shaher Mohammad Obaid Copyright (c) 2025 http://creativecommons.org/licenses/by/4.0 2025-11-30 2025-11-30 10 22 10.33977/1760-010-022-010 https://journals.qou.edu/index.php/eqtsadia/article/view/4959 <p style="direction: ltr;"><strong>Objective</strong>: The study aimed to identify the relationship of strategic planning and its relationship with institutional performance as measured by the balanced scorecard in hospitals operating in the southern West Bank governorates, especially in Hebron and Bethlehem.</p> <p style="direction: ltr;"><strong>Methodology</strong>: The study population consisted of all public, private and non-governmental hospitals operating in the southern West Bank. The study sample was a simple random sample, based on the nature of the study population. To achieve the objectives of the study, a questionnaire was designed that included 53 paragraphs, which covered all axes of the independent and dependent variables such as strategic planning and institutional performance. Data were analyzed through the statistical package software (SPSS).</p> <p style="direction: ltr;"><strong>Study Result</strong>: The study reached several results, the most prominent of which was that the overall score of the reality of strategic planning and institutional performance in public hospitals in the southern West Bank was high. This indicates a direct relationship between the strategic planning process with its combined elements and institutional performance as measured by the balanced scorecard.</p> <p style="direction: ltr;"><strong>Conclusion</strong>: The researchers recommended the importance of strengthening the strategic planning process with its components including vision, mission, objectives, strategies, policies in the hospital sector through implementation and application mechanisms. In Addition, the study recommended introducing the importance of institutional performance represented by the balanced scorecard and its importance in achieving competitive advantage and job satisfaction among medical and administrative staff in hospitals.</p> Heba Almahareeq محمد محمد عمرو Copyright (c) 2025 http://creativecommons.org/licenses/by/4.0 2025-11-30 2025-11-30 10 22 10.33977/1760-010-022-007