زكي د. أ. م. The Role of Total Quality Management Criteria in Developing Education Institutions. Journal of Al-Quds Open University for Humanities and Social Studies, [S. l.], v. 1, n. 28, 2017. Disponível em: https://journals.qou.edu/index.php/jrresstudy/article/view/1252. Acesso em: 3 jul. 2024.