أثر المعرفة على ممارسات موظفي الطعام والشراب في خدمة الضيوف من ذوي الإعاقة: دراسة ميدانية لفنادق الأربع والخمس نجوم في مدينة عمان- الأردن.

المؤلفون

  • رائدة راتب ابو سمرة Petra moon Travel and Tourism
  • مأمون احمد حبيب الله

الكلمات المفتاحية:

المعرفة، الممارسات، ذوي الإعاقة، السياحة الميسرة

الملخص

هدفت هذه الدراسة إلى التعرف على أثر المعرفة بمصادرها المختلفة ومدى التزام موظفي الطعام والشراب بالممارسات الصحيحة في التعامل مع الضيوف ذوي الإعاقة أثناء تقديم الخدمة لهم؛ ولتحقيق هدف الدراسة، تم إجراء (12) مقابلة مع أفراد من ذوي الإعاقة لتطوير استبانة الدراسة، والتي تم توزيعها على عينة ميسرة من (340) موظف طعام وشراب في فنادق الأربع والخمس نجوم في عمان-الأردن؛ وقد أظهرت نتائج الدراسة وجود تأثير لعدد من مصادر المعرفة على مدى التزام موظفي الطعام والشراب بالممارسات الصحيحة للتعامل مع الضيوف ذوي الإعاقة، وهذه المصادر هي التدريب والخبرة العلمية وتكنولوجيا المعلومات والإتصال، في حين لم يوجد أثر للمستوى التعليمي على ذلك الالتزام. وقد خلصت الدراسة إلى عدد من التوصيات كان أهمها: ضرورة تطوير المناهج الدراسية في وزارة التربية والتعليم العالي، بحيث تتضمن مواداً علمية تعالج كيفية التعامل مع الأفراد ذوي الإعاقة، كما أوصت الدراسة موظفي الطعام والشراب بالاطلاع على مصادر المعرفة المختلفة؛ لزيادة الفهم حول أنواع الإعاقة المختلفة واحتياجاتها، وأساسيات التعامل الأنسب خدمةً لكل إعاقة.

السير الشخصية للمؤلفين

رائدة راتب ابو سمرة، Petra moon Travel and Tourism

طالبة ماجستير / جامعة الحسين بن طلال/ الأردن

مأمون احمد حبيب الله

أستاذ مشارك / جامعة الحسين بن طلال/ الأردن                                             

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التنزيلات

منشور

2022-12-31