The Applicability of Total Quality Management at the Faculties and Departments of Hotels and Tourism Management at the Jordanian Universities as Perceived by the Students

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Keywords:

Total Quality Management, Faculties and Departments of Hotels and Tourism at Jordanian Universities

Abstract

This study sought to explore the applicability of  Total Quality Management at the faculties and departments of Hotels and Tourism Management in 12 Jordanian public and private Universities. The population of the study consisted of all the students, 3046. A sample of 491 students was selected. Data was collected using questionnaires and it was analyzed using the Descriptive Analysis and Analysis of Variance. The study revealed that the level of  applying  Total  Quality  Management was high in all dimensions. In addition there were significant differences between the public and private universities in applying Total Quality Management, in favor of private universities. One of the most important recommendations is that universities  should  focus on matching the pedagogical and educational processes with the demands of the sector of Hotels and Tourism market.

DOI

Author Biography

د. هادي ناصر العجلوني Dr. Hadi Nasir Al-Ajlouni, جامعة عمان الاهلية/ سابقا

استاذ مساعد

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Published

2020-05-31

How to Cite

العجلوني Dr. Hadi Nasir Al-Ajlouni د. ه. ن. (2020). The Applicability of Total Quality Management at the Faculties and Departments of Hotels and Tourism Management at the Jordanian Universities as Perceived by the Students. Al-Quds Open University for Administrative & Economic Research & Studies, 4(12). Retrieved from https://journals.qou.edu/index.php/eqtsadia/article/view/2344

Issue

Vol. 4 No. 12 (2019): مجلة جامعة القدس المفتوحة للبحوث الإدارية والإقتصادية

Section

الأبحاث

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