The Impact of the Reengineering Processes on Critical Performance Measures: A Comparative Study between Pharmaceutical and Chemical Companies in Jordan

Authors

  • د. دينا أحمد الخضري
  • د. محمد مفضي الكساسبة

Keywords:

Reengineering Processes, Order Flow Processes, Products Production Processes, Human Resources Processes, Marketing Processes, Products Development Processes, Financial Processes, Logistics and Warehousing Processes, Critical Performance Measures, Pharmace

Abstract

The aim of this study is to investigate the effect of reengineering

processes on the critical performance measures of pharmaceutical and

chemical industry in Jordan, from the viewpoint of the respondents in both

sectors. In order to achieve the goal of the study, and test its hypotheses, the

researchers have developed a questionnaire to collect data from managers

and chiefs of departments in the researched companies. The researchers have

distributed (250) questionnaires, and collected (158) , forming a response

rate of (63.2%) .

Multiple Regression Analysis was used to test the effect of independent

variables that represent the reengineering processes (order flow, products

production, human resources, marketing, products development, financial,

and logistics and warehousing) on the dependent variable that represent

critical performance measures of those companies (quality, time, and cost)

. The researchers also used (t- test) for independent samples to examine

differences between the pharmaceutical and chemical industry in the

reengineering processes and critical performance measures.

The most important results of the study are:

1. There is a statistical significant impact at a level (a= 0.05) of reengineering

order flow processes, and human resources processes on critical

performance measures in Pharmaceutical industry sector.

2. There is a statistical significant impact at a level (a= 0.05) of reengineering

order flow processes, financial processes, and logistics and warehousing

processes on critical performance measures in Chemical industry sector.

3. There is a statistical significance difference at the level of significance

(a= 0.05) of reengineering processes and critical performance measures

depending on the type of industry (pharmaceutical, chemical) and the

result was in favor of the pharmaceutical sector.

Based upon these results, a number of recommendations are proposed to

enhance the role of reengineering processes in order to improve the level of

critical performance measures.

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Published

2017-05-20

How to Cite

الخضري د. د. أ., & الكساسبة د. م. م. (2017). The Impact of the Reengineering Processes on Critical Performance Measures: A Comparative Study between Pharmaceutical and Chemical Companies in Jordan. Al-Quds Open University for Administrative & Economic Research & Studies, 1(2). Retrieved from https://journals.qou.edu/index.php/eqtsadia/article/view/258

Issue

Vol. 1 No. 2 (2015): المجلد الأول،ع(2)،شعبان1436هـ/حزيران2015م

Section

الأبحاث

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