The role of administrative leadership in hospitals in the city of Nablus in the application of total quality management from the point of view of its employees

Abstract

This study aims at identifying the role of the administrative leadership

in applying the Total Quality Management in the Hospitals of Nablus city

according to the employees’ perspectivesAlso, it aims to identify several

variables such as kind of hospital, sex, age group, academic qualification,

work and years of experience Method: For achieving the study purpose, a

questionnaire consisting of (36) items and six domains has been developed,

distributed among of (140) individuals of study sample, gathered, codified,

entered the computer and statistically processed by using the statistical package

of social science (SPSS) Results: The study results show a low degree the role

of the administrative leadership in applying the Total Quality Management in

the Hospitals of Nablus city according to the employees’ perspectivesAlso, they

show that there are no statistical significant differences at (a = 0.05) the role

of the administrative leadership in applying the Total Quality Management

in the Hospitals of Nablus city according to the employees’ perspectives due

to the variables of kind of hospital, sex, age group, academic qualification,

workOn the other hand, are statistical significant differences at the same

level due to the variable of years of experience Recommendations: According

to the study results, several suggestions have been recommended the most

important was the necessity of developing the role of the administrative

leadership in applying the Total Quality Management in the Hospitals

of Nablus city and the necessity of developing the procedures of strategic

planning, organization, communication, workers’ motivation , decision –

making and evaluation towards implementing the TQM.