Organizational Conflict and its Impact on the Performance of Employees in the Government Sector in Palestine

Abstract

The aim of this study is to identify the effect of the organizational

conflict among employees in the Public Sector in the Palestinian Government

institutions. The study tries to recognize the causes of organizational conflict

among Public Sector employees, its manifestations, kinds and methods to

treat. To achieve this goal, the researchers used the analytical descriptive

approach and a special questionnaire for the study, which is distributed for a

random sample of 15% of the employees in four Palestinian Ministries. The

following are the conclusions of the study: 1- the most important causes of the

organizational conflict in the Palestinian Institutions are the discrimination

among the employees in promotions and functional advantages, tasks

interference, duplication in the required works that causes troubles among

employees, and the organizational structure immobility, 2- there are

strong connective relationship between the organizational conflict and job

performance in harassments, personal disputes, factionalism, collective

themes, claims for sickness, absence from work, and presenting cases in

Palestinian courts. The study recommends a greater role of the Palestinian

Official Institution in paying more attention for the organizational conflict,

updating the organizational structures, clarify all tasks, responsibilities and

communications, commitment to a clear, fair and explicit system, particularly

in the functional tracks such as recruitment and promotion.