Role of Human Resources Management Practices from Islamic Perspective in Promoting Organizational Trust: An Empirical Study on Jordan Islamic Bank

Authors

  • د. عبد الرحيم محمد زبادي Dr. Abdel Rahim Mohamad Zabadi جامعة الأعمال والتكنولوجيا
  • أ. غدير أحمد الخوالدة Ms. Ghadeer Ahmad Al khawaldeh جامعة العلوم الإسلامية العالمية

DOI:

https://doi.org/10.33977/1760-006-015-011

Keywords:

Human Resources, Human Resources From an Islamic perspective, Practices, Organizational Trust, Jordan Islamic Bank

Abstract

The study aimed to identify the role of human resource management practices from an Islamic perspective in promoting organizational trust. To achieve the study goals, a questionnaire consisting of 17 items on human resources management practices and organizational trust was constructed, distributed on 4 dimensions, and was applied to a sample of 108 employees in Jordan Islamic bank. The present study used the descriptive method. To verify the questionnaire’s validity, it was presented to a group of 4 arbitrators specialized in this field. Its reliability was verified by calculating the Cornbrash’s Alpha coefficient. The results revealed that there are statistically significant impacts in human resource management practices (recruitment and selection, incentives and rewards, and performance evaluation) in promoting organizational trust from an Islamic perspective.
The study recommended the prominence of implementing a fairer and honest evaluation system that requires real expectations from employees ’outputs; also, it suggested conducting a similar study dealing with other human resource management practices from an Islamic perspective that was not addressed in the current study and applied in other sectors.

Author Biographies

د. عبد الرحيم محمد زبادي Dr. Abdel Rahim Mohamad Zabadi, جامعة الأعمال والتكنولوجيا

أستاذ مساعد

أ. غدير أحمد الخوالدة Ms. Ghadeer Ahmad Al khawaldeh, جامعة العلوم الإسلامية العالمية

طالبة دكتوراه

References

القرآن الكريم

أولاً المراجع العربية

الأحمد، سهيل محمد طاهر. (2012) . تنمية الموارد البشرية من منظور إسلامي . مجلة جامعة الأقصى ( سلسلة العلوم الإنسانية ) المجلد السادس عشر، العدد الأول، ص 145 - 169

جودة، فارس . (2014 ) . العلاقة بين الثقة التنظيمية والالتزام التنظيمي في جامعة الأزهر بغزة. مجلة الجامعة الإسلامية للدراسات الاقتصادية والإدارية 22 (2) ، .195 - 165

حبتور، ناصر، وعائض، عبد اللة، وصميدة، سميرة منصور .(2016). ممارسات الموارد البشرية من منظور إسلامي. الجمعية العربية للاستشارات العلمية والتنمية البشرية. مجلة علم التربية 2016 المجلد 17 العدد 54 الجزء السادس ص ص 253 - 253.

حجازي، نهال موسى (2016). التوظيف وعلاقته بالتميز المؤسسي، دراسة ميدانية على المنظمات الأهلية غير الحكومية – قطاع غزة، رسالة ماجستير، كلية الاقتصاد والعلوم الإدارية، جامعة الأزهر ، غزة – فلسطين . ص 26

حسين، محمد علي .(2012). موقف الإسلام من تنمية الموارد البشرية . دراسات، الجامعة الإسلامية العالمية ، شيتاغونغ، المجلد التاسع، ص: 354 - 345

الخوالدة، غدير أحمد. (2020). أثر إدارة المعرفة (KM) على أداء إدارة الموارد البشرية (HRM) على أساس نموذج ACHIEVE في بنوك مختارة في عمان – الأردن. المجلة الدولية للأعمال والإدارة؛ المجلد 15 ، رقم 3، ص 1 – 13 ، نشرها المركز الكندي للعلوم والتعليم.

دراوشة، نجوى. (2017). العدالة التنظيمية السائدة في الجامعات الأردنية وعلاقتها بالثقة التنظيمية من وجهة نظر أعضاء هيئة التدريس. المجلة الأردنية في العلوم التربوية، مجلد 13 ،عدد 3 ،373 – 388

درة ،عبدالهادي، والصباغ، زهير .(2008). إدارة الموارد البشرية في القرن الحادي والعشرين ،ط(1)،عمان : دار وائل للنشر ،ص139.

دهمان، عبدالمنعم .(2009): مقالات في الإدارة الإسلامية: المبادئ الإسلامية في تقويم الأداء، مركز أبحاث فقه المعاملات الإسلامية . الجزء الثالث.

الشروقي، خليفة علي .(2018). تأثير ممارسات إدارة الموارد البشرية على التميز المؤسسي في وزارة الداخلية بمملكة البحرين. بحث مقدم للأكاديمية الملكية للشرطة، كلية تدريب الضباط، قسم الدراسات العليا ضمن متطلبات الحصول على درجة الماجستير في العلوم الإدارية والأمنية (الدفعة الثانية).

الصرايرة، أكثم ، والغريب رويدة .(2014). أثر وظائف إدارة الموارد البشرية في الإبداع التنظيمي كم يراه العاملون في شركة الاتصالات الأردنية ، المجلة الأردنية في إدارة الأعمال، مجلد (6) ، عدد (4)، ص 45.

العزب ، محمد حسين ، والعنزي فرج شليويح .(2013). أثر وظائف الموارد البشرية على تحقيق التميز المؤسسي . دراسة تطبيقية على مصلحة الجمارك السعودية. مجلة مؤتة للبحوث والدراسات، سلسلة العلوم الإنسانية والاجتماعية ، مجلد (28)،عدد(4)،ص : 117 – 118.

القصـير، عبـد المحسـن. (2014 ) . ممارسـة مـديري مـدارس التعلـيم العـام بمنطقـة القصـيم للصـلاحيات الإداريـة الممنوحـة وعلاقتهـا بالثقة التنظيمية من وجهة نظـر المعلمـين والمـديرين ووكلائهـم . رسالة ماجستير غير منشورة، كلية التربية – جامعة أم القـرى : السعودية.

المعشر، زياد يوسف،والطراونة، مجدولين عصري. (2012). أثر موضوعية نظام تقييم الأداء في الثِّقة التنظيمية “دراسة تطبيقية على المعلمين والمعلمات في مديريات التربية والتعليم في محافظة الكرك في الأردن».المجلة الأردنية في إدارة الأعمال،المجلد8،العدد4.

المغربي ، عبدالحميد عبدالفتاح ، والعنقري عبدالعزيز سلطان. (2018).ادارة الموارد البشرية في الفكر الإسلامي :إدارة الموارد البشرية : ص 56 – 60.

منصور، علي والأحمد، أمل، والشماس، عيسى .(2011). مناهج البحث في التّربية وعلم النفس. دمشق: منشورات جامعة دمشق، مركز التَّعليم المفتوح، قسم رياض الأطفال، 2011، ص 413

ثانيا المراجع المترجمة

Al-Ahmad, Suhail Muhammad Taher. (2012). Human resource development from an Islamic perspective. Al-Aqsa University Journal (Humanities Series) Volume 16, First Issue, pp. 145-169.

Joodeh, Fares. (2014). The relationship between organizational trust and organizational commitment in Al-Azhar University in Gaza. Journal of the Islamic University for Economic and Administrative Studies 22 (2), 1951-1965.

Habtoor, Naser, Ayed, Abdullah, and Sumaida, Samira Mansour. (2016). HR practices from an Islamic perspective. Arab Society for Scientific Consultation and Human Development. Education Science Magazine 2016 Volume 17 Issue 54 Part VI, pp. 253-253.

Hejazy, Nihal Musa (2016). Employment and its relationship to organizational excellence, a field study on non-governmental organizations - the Gaza Strip, MA thesis, Faculty of Economics and Administrative Sciences, Al-Azhar University, Gaza - Palestine. P. 26

Husain, Muhammad Ali. (2012). Islam›s position on developing human resources. Studies. International Islamic University, Chittagong, Volume 9, pp. 354-345.

Al - Khawaldeh, Ghadeer Ahmed. (2020). The impact of knowledge management (KM) on the performance of human resource management (HRM) based on the ACHIEVE model in selected banks in Amman - Jordan. International Journal of Business and Management; Volume 15, No. 3, pp. 1--13, published by the Canadian Center for Science and Education.

Darawsheh, Najwa. (2017). Organizational justice prevailing in Jordanian universities and its relationship to organizational trust from the viewpoint of faculty members. Jordanian Journal of Educational Sciences, Volume 13, No.3, 373 - 383.

Dora, Abdul-Hadi, and Sabbagh, Zuhair. (2008). Human Resources Management in the Twenty-first Century, first version, Amman: Wael Publishing House, p. 139.

Dahman, Abdel-Moneim. (2009): Articles in Islamic Management: Islamic principles in performance appraisal, Islamic Fiqh Research Center. 3rd part.

Al-Shrouqi, Khalifa Aliaa . (2018). The impact of human resource management practices on institutional excellence in the Ministry of Interior in the Kingdom of Bahrain. Research submitted to the Royal Police Academy, College of Officers Training, and Department of Graduate Studies within the requirements for obtaining a Master’s degree in Administrative and Security Sciences (second batch).

Al-Sarayrah, Aktham, and Al - Ghareeb Ruwaidah. (2014). The impact of human resources management functions on organizational creativity, as seen by employees of Jordan Telecom Company, Jordanian Journal of Business Administration, Volume (6), No. (4), p. 45.

Al - Azab, Mohamed Hussein, and Al-Anzi Faraj Shliwih. (2013). The impact of human resources functions on achieving organizational excellence. An applied study on the Saudi Customs Authority. Mutah Journal for Research and Studies, Series of Humanities and Social Sciences, Volume (28), No. (4), pp. 117-118.

Al-Qasir, Abdul Mohsen. (2014). practice of public education schools principals in the Qassim region administrative powers conferred on their relationship with organizational trust from the viewpoint of teachers, administrators and their agents. Unpublished Master Thesis, College of Education - Umm Al-Qura University: Saudi Arabia.

Al - Mua›sher, Ziyad Youssef, and Tarawneh, Majdolin Asri . (2012). The Impact of the Objectivity of the Performance Appraisal System on Organizational Trust : «An Applied Study on Male and Female Teachers in the Education Directorates in the Karak Governorate in Jordan.” Jordanian Journal of Business Administration, Volume 8, No. 4.

Al - Mograbi , Abdel Hamid Abdel Fattah, Al-Anqari Abdulaziz Sultan. (2018). Human Resources Management in Islamic Thought: Human Resources Management: pp. 56-60.

Mansour, Ali , Al-Ahmad , Amal, Al-Shammas, Issa. (2011). Rasearch approaches in education and psychology. Damascus: Damascus University Publications, Open Education Center, Kindergarten Department, 2011, p. 413.

ثالثاً المراجع الأجنبية

Abdul Hamid Chowdhury, Nazamul Hoque & Mohammad Masrurul Mawla. (2019).Human Resource Management from Islamic Perspective 7:10 , 20 – 36.

Ahmad, K. and Sadeq, A.H.M. (2001). “Islamic ethics in a changing environment for managers”, in Ahmad, K. and Sadeq, A.H.M. (Eds), Ethics in Business and Management Islamic and Mainstream Approaches, Asian Academic Press, Subang Jaya.

Alam, S.S., Ahsan, N., & Abdullah, Z. (2015). The Effect of Human Resource Management Practices on Business Performance among Private Companies in Malaysia. International Journal of Business and Management, 4(6), 65-72.

Ali, A. (2013). Islamic Perspectives on Management and Organization. Cheltenham, Northampton, MA: Edward Elgar.

Annamalai, T., Abdullah, A. & Alazidiyeen, N. (2010). The mediating effects of perceived organizational support on the relationships between organizational justice, trust and performance appraisal in Malaysian secondary schools. European Journal of Social Sciences, 13(4), 623-632.

Armstrong, M. (2009). Performance Management: Key Strategies and Practical Guidelines. London, United Kingdom: Kogan Page.

Armstrong, M., & Taylor S. (2014). Armstrong’s Handbook of Human Resource Management Practice. London, United Kingdom: Kogan Page.

Azmi, I.A.G. (2008). Islamic Human Resource Practices and Organizational Performance: A Study on Malaysian Islamic Organizations. Academy of Islamic Studies, UM.

Batti R. (2014). Human Resource Management Challenges Facing Local NGOs. Humanities and Social Sciences, 2(4), 87-95.

Chang C; Chen S, & Lan Y. (2013). Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters. BMC Health Services Research; 13(22):1472-1498.

Cook, K.S., Cheshire, C., & Gerbasi, A. (2009). Power, dependence and social exchange. Stanford University Press.

Dessler, G and Varkkey, B (2009), Human Resource Management, 11th Edition, Dorlin Kindersley (India), Pvt. Ltd.

Dessler, G. (2013). Human Resource Management. New Jersey, USA: Pearson Education.

Dirks, K.T., & Ferrin, D.L. (2013). The Role of Trust in Organizational Settings: Organization Science. Journal of the Institute of Management Sciences, 12, 450-467.

Elarabi, H., & Johari, F. (2014). The Impact of Human Resources Management on the Health Care Quality, Asian Journal of Management Sciences and Education, 3(1).

Farahat Naz Rahman. (2015).Islamic Approaches to Human Resource Management in Organizations. London Journal of Research in Management and Business. Vol. 4 Issue23, 34 – 44.

Ferres, N., & Travaglione, T. (2012). The development and validation of the Workplace Trust Survey (WTS): Combining quantitative and qualitative methodologies. Paper presented at Development and Validation of the WTS, APROS Mexico.

Griffin, R, G (2005). Management, 8th Edition, Biztantra, New Delhi.

Guest, D. E. (2011). Human resource management and performance: a review and research agenda. The International Journal of Human Resource Management, 8(3) 263- 276.

Hashim, J. (2009). Islamic revival in human resource management practices among selected Islamic organizations in Malaysia. International Journal of Islamic and Middle Eastern Finance and Management, 2, 251-267.

Hoppes, C. & Holley, K. (2014) .Organizational trust in times of challenge: the impact on faculty and administrators .Innovative Higher Education .39 (3): 201- 216.

Hunt, M., Lara, T.M., & Hughey, A.W. (2009). Establishing and maintaining organizational trust in the 21st century. Industry of Higher Education, 23, 71-77.

Khan, A. A. and Taher, M. A. (2009). Human Resource Management and Industrial Relations, 3rd edition, Abir Publication, Dhaka.

Khan, B., Farooq, A., & Hussain, Z. (2010). Human resource management: an Islamic perspective. Asia-Pacific Journal of Business Administration, 2, 17-34

Koon, V. Y. (2015). The Impact of Strategic Human Resource Management on Employee Outcomes in Private and Public Limited Companies in Malaysia, Journal of human Values, 21(2).

Namazie, P., & Frame, P. (2007). Developments in human resource management in Iran. Int. Journal of Human Resource Management, 18, 159-171. http://dx.doi.org/10.1080/09585190601068573

Nik Ab. Rahman, N.M., Alias, M.A., Shahid, S., Hamid, M.A., Alam, S.S. (2013). Relationship between Islamic Human Resource Management (IHRM) practices and trust: An empirical study. Journal of Industrial Engineering and Management, 6(4), 1105-1123.

Pan, F.C. (2015), “Practical application of importance-performance analysis in determining critical job satisfaction factors of a tourist hotel”, Tourism Management, Vol. 46, pp. 84-94.

Robbins, S, P and Coulter, M (2008). Management, 9th Edition, Pearson Prentice-Hall, India.

Seidu, A.M. (2006). Islamic Concept of Employer-Employee Relationships. Islamic Economics Research Centre. King Abdul Aziz University, Jeddah, Saudi Arabia.

Sekaran, U., & Bougie, R. (2014). Research Methods for Business (6th Edition).John Wiley & Sons Ltd.

Shaukat, H., Ashraf, N., & Ghafoor, S. (2015). Impact of Human Resource Management Practices on Employees Performance. Middle-East Journal of Scientific Research, 23(2), 329-338.

Shay S.Tzafrir.The. (2005).The relationship between trust, HRM practices and firm performance. Int.; J. Human Resource Management 16:9, 1600 – 1622.

Syed Agil, S.O.b, Jasin, D., & Pa’wan, F. (2007). Nine Islamic Management Practices and Habits in Islamic History: Lessons for Managers and Leaders. Unitar E-Journal, 3, 42-59.

Vineburgh, James Hollander. «A study of organizational trust and related variables among faculty members at HBCUs.» PhD (Doctor of Philosophy) thesis, University of Iowa, 2010.

Wael S. Zaraket, Ali Halawi. (2017). The effects of HRM practices on organizational performance in Lebanese banks. J. Global Business Advancement, Vol. 10, No. 1, 3 – 27.

Whitener, E.M. (2012). The impact of human resource activities on employee trust. Human Resource Management Review, 7, 389-404.

Whitener, E.M. (2013). Do “high commitment” human resource practices affect employee commitment? A cross level analysis using hierarchical linear modeling. Journal of Management, 27, 515-535.

Williams, C.C. (2014). Trust diffusion: The effect of Interpersonal trust on structure, function, and organizational transparency. Business Society, 44, 357-368.

Zienab I. Balla, Rosima Alias, Abdul Aziz Mat Isa , Omar S. Zaroog , Yousef Osman.(2016). Impact of Islamic Value as Strength of Human Resources Management Practice on the Organization Commitment; Conceptual Framework. International Review of Management and Marketing, 6(S8), 306-309

Published

2021-11-27

How to Cite

Dr. Abdel Rahim Mohamad Zabadi د. ع. ا. م. ز., & Ms. Ghadeer Ahmad Al khawaldeh أ. غ. أ. ا. (2021). Role of Human Resources Management Practices from Islamic Perspective in Promoting Organizational Trust: An Empirical Study on Jordan Islamic Bank. Al-Quds Open University for Administrative & Economic Research & Studies, 6(15). https://doi.org/10.33977/1760-006-015-011