The Level of Application of Total Quality Management (TQM) Standards at An- Najah National University from the Perspective of The Faculty Staff.

Abstract

The study aimed to investigate the level of application of total quality

management (TQM) from An- Najah National University faculty members

point of view. It also aimed to find out the effect of the variables of (age,

professional rank, teaching experience, professional qualification, and the

college) in the application of comprehensive quality management.

The population of the study consisted of (176) faculty members, the

random sample represents (%50) of the population, representing (77) faculty

members equal to (%87.5).

The researcher used a validated a questionaire which consisted of (85)

items distributed into seven domains. The study concluded to the following

results:

1. The degree of application of TQM among al Najah faculty members was

medum, it’s mean was (3.45) which represents (%69).

2. There were no significant mean differences for applying TQM among the

faculty members related to the variables of (professional rank, teaching

experience, professional qualification, university of graduation) while

there were significant mean differences attributed to age in favor of

less than (30) years. Moreover there were significant mean differences

attributed to college in the fields of (students, educational administration,

and faculty members) between Al Sharea’a college and other colleges in

favor of other colleges. Also the study recommends that the University

administrators should cooperate with the faculty members in order to

participate in students’ selection, guidance and increase their awareness

of university regulations and rules