The Attitudes of the Academic Staff at Al-Quds Open University towards the Implementation of Total Quality Management

Authors

  • د. محمد عبد الفتاح شاهين

Keywords:

attitudes, academic staff, Al-Quds Open University, system, management, total quality

Abstract

This study aims at identifying the attitudes of the academic staff at Al-Quds

Open University towards the implementation of total quality management,

and whether there are mean differences in their attitudes that can be attributed

to these variables: academic qualification, professional status, program and

years of experience at the university. A simple random sample ( represented

25%) was chosen from the part and full time academic supervisors; this sample

was also distributed into strata according to professional status, academic

qualification and program. It was found that the total number of academic

supervisors during the first semester of the academic year 2005/2006 was

( 1782) ; ( 309) of them were full timers. A questionnaire prepared by the

researcher was used for the purpose of this study. This instrument includes

five dimensions: quality culture, stakeholders, labor force and both academic

and administrative climates. ( 450) copies of this 43 - item questionnaire were

distributed ; ( 388) copies were returned ; ( 13) copies were dropped and the

remaining number was ( 375) copies.

After analyzing the responses using SPSS , the following basic results

were concluded:

1. The attitudes of the members of the academic staff at Al-Quds Open University

towards implementing were positive and high.

2. There are no statistically significant mean differences ( α = 0.05) between

the means of the academic staff attitudes towards the implementing of

total quality management due to the variables of academic qualifications

, professional status and program.

3. There are statistically significant mean differences (α = 0.05) between the

means of the academic staff's attitudes at Al-Quds Open University towards

implementing the total quality management that can be attributed to years

of teaching experience, and the dimensions of the employed scale.

The researcher indicates a set of recommendations related to the necessity

of preparing special guides for implementing the quality system , spreading

quality culture and giving training a priority before starting the implementation

of the total quality management.

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Published

2017-05-21

How to Cite

شاهين د. م. ع. ا. (2017). The Attitudes of the Academic Staff at Al-Quds Open University towards the Implementation of Total Quality Management. Palestinian Journal for Open Learning & E-Learning, 1(2). Retrieved from https://journals.qou.edu/index.php/jropenres/article/view/393

Issue

Vol. 1 No. 2 (2008): المجلد الأول- العدد الثاني- كانون ثاني 2008

Section

searchesEn

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