The Degree of Appreciation among Al-Quds Open University Graduates in the Directorate of Jericho and The Jordan Valley to the Services Provided by the University

Abstract

This study is intended to show the degree of appreciation among Al-Quds

Open University graduates in the Directorate of Jericho and the Jordan Valley

to the services provided by the university. This study answers the following

main question:

“What is the degree of appreciation among Al-Quds Open University

graduates in the Directorate of Jericho and the Jordan Valley to the academic,

administrative and psychological services provided by the university in the

Directorate of Jericho and the Jordan Valley? “

The study population consisted of all Al-Quds Open University graduates

in the Directorate of Jericho and the Jordan Valley in the academic years

2004/2005 and 2005/2006 (123 graduates) from different specializations and

academic programs.

To achieve the goals of the study, the two researchers used a questionnaire

consisting of 51 articles distributed over three fields after making sure of

its validity by arbitration and stability by using Cronbach Alpha Equation,

where its overall stability reached (0.92)

The two researchers used the following statistical analyses: the arithmetic

averages, the standard deviations, and the percentages for each article and

the overall degree for each field to answer the study questions. This study has

the following results:

1. All service fields altogether got a very high degree of agreement at a

rate of 85%.

2. The field of psychological services came top at an overall rate of 91%.

3. The field of administrative services came second at a rate of 83%.

4. The field of academic services came third and last at a rate of 81%.

5. The study concluded many recommendations, the most important of

which are:

♦♦ To ensure that the university administration and employees to

improve the quality and quality control continuously.

♦♦ Academics urged the supervisors to raise the degree of their

cooperation and communication with the students to achieve their

needs and satisfaction.

♦♦ To raise the level of university degrees to accept constructive

criticism from the public students