The Relationship between Knowledge Management Operations and the Effectiveness of the NGOs Activities in East Jerusalem

Abstract

This study aimed at identifying the reality of knowledge management in

the NGOs in East Jerusalem through observing the actual implementation

of the different operations of knowledge management (diagnosing, planning,

innovating, publishing, sharing, generating, gaining, organizing, saving,

retreating, implementing, following up and monitoring knowledge in the NGOs

in East Jerusalem). The study also aimed at identifying the effective level

of the activities of such institutions in East Jerusalem. Moreover, the study

aimed at pointing out the role of knowledge management in accomplishing the

effectiveness of the activities planned by the NGOs. Furthermore, the study

realized the most important obstructions standing in the way of implementing

knowledge management in the NGOs institutions in East Jerusalem. A set

of questions and hypotheses were put to treat the problem of the study with

all its dimensions. The population of the study consisted of the managerial

staff in 135 NGOs in East Jerusalem. 193 questionnaires were distributed

over a managerial staff of a random sample of the study which consisted of

eight NGOs sectors in East Jerusalem. 187 questionnaires were retrieved

and 5 were alienated for their incompetency. Therefore the sample of the

study was 182. This study used the questionnaire as an instrument for

collecting the required data. The questionnaire validity was tested by a group

of evaluaters. Moreover, the reliability of the instrument was computed by

using the Cronbach Alpha Formula. The statistics which used to analyze the

results were: means, standard deviations and centenary percentages. The

hypotheses were tested through Pearson deviation.

The results showed that the NGOs in East Jerusalem with all its sectors

use the knowledge management through all its practical procedures that

are embedded in: diagnosing, planning, innovating, publishing, sharing,

generating, gaining, organizing, saving, retreating, implementing, following

up and monitoring knowledge. The results also showed a significant relation

at (a≤ 0.05) between the implantation of knowledge management and the

effectiveness of the NGOs in East Jerusalem.

In light of those results a group of recommendations that strengthen the

use of knowledge management and reinforce the effective role of the NGOs in

East Jerusalem were proposed.

The most important recommendations lie in the following: the high

managerial level of knowledge management should be supported; the

importance of establishing an independent unit that works on developing the

activities of knowledge management and makes sure that all the knowledge

management procedures are implemented in those NGOs institutions. Finally

it was recommended to work on the developing of the electronic media and

the internet programs as a way to gain and exchange knowledge.