Information Systems (IS) effectiveness from the Perspective of Decision makers at Al-Quds Open University

Abstract

Information Systems (IS) effectiveness is considered to be critical in the

field of Information Systems, because of its impact on organizations’ success.

Different managerial and academic departments at Al- Quds Open University

(QOU) achieve their work using different types of information systems; such

as admission IS, Registration IS, Students affair IS, HRM IS, Procurement

IS, in addition to the academic portal that used to achieve different academic

duties. Therefore the main objective of this study is to provide a further insight

into IS effectiveness and test this effectiveness at Al Quds Open University.

This study uses the Delone and Mclean model and its instrument to

measure the information systems dimensions which include six constructs

mainly system quality, information quality, service quality, system usefulness,

user satisfaction, and net benefits. All QOU branches and centers have been

investigated in the West Bank- Palestine (87) surveys were collected from the

QOU president, vice- President, heads of QOU branches and centers, and

heads of managerial and academic department.

The main results of the study offer a good explanation of IS effectiveness

in QOU, where the IS dependency exceeds 90% in all departments. In

addition, the results of the IS effectiveness dimensions show high effectiveness

of the information systems used in the university; where there is a high

positive impression of the respondents towards information systems quality,

information quality, service quality, IS use, user satisfaction, and net benefits

were achieved.