The Level of Practice of Directorates of Social Affairs Managers in Palestine for Human Relations Skills in Management from Social Workers› Perspective

Abstract

The aim of this study is to recognize the level of human relations

skills practiced by the administrators of social affairs directorates in

Palestine from social workers' perspective and the relation of that with

gender, work experience and education qualifications.To achieve the

goals, the researcher developed a measuring tool to measure them after

assuring the validity and reliability of my tool, and then I applied it

on the study population which represents all social work counselors

at the directorates of social affairs in northern West Bank.The results

showed that the total degree among administrators is high of (3.88)

.The hypotheses testing results showed insignificant differences with

reference to variables such as gender, working experiences and work

qualifications.In the light of the findings, the researcher recommends

the need for practicing human relations skills among the assigned

administrators and giving more time for communication skills.It is

important to implement rewarding and incentives systems for uplifting

of morale of social counselors.