The Role of Performance Appraisal in Improving the Productivity of the National Company of Commercialization and Distribution of Petroleum Products (NAFTAL)

Abstract

This study aims to determine the foundations and objectives of the performance appraisal system in the National Company for Commercialization and Distribution of Petroleum Products (NAFTAL) and to evaluate the effectiveness and feasibility of this system in improving the productivity of the company.For this purpose, the descriptive analytical approach has been used due to its relevance with the nature of this search, in which a survey has been carried out on different employees of the company.Those employees taken as samples were 90 divided into three categories: competencies (15) , technicians (30) and laborers (45) . According to this study, the performance appraisal process in NAFTAL is based on the completion ratio of the objectives underlined. Most of the individuals have shown their dissatisfaction of the evaluation results due to the lack of objectivity.Evaluation, according to them, is often based on personal considerations between the administration or the direct superiors and the individuals.This lack of objectivity in evaluating the individuals’ performance leads to a demoralization, and consequently make them deliberately neglect their tasks.This in turn influence their performance and productivity. The study ended with some recommendations such as the emphasis on objectivity and justice of evaluation of the workers.Moreover, a special system for the laborers’ complaints have to be established.