The Factors Affecting the Application of Business Process Reengineering: A practical Study in Saudi Arabian Airlines

Abstract

This study focuses on the relationship between the application of Business

Process Reengineering and the factors affecting its application in Saudi

Arabian Airlines specifically, the commitment top management in programs

reengineering, organizational change, and organizational culture.The

sample size in this study was (562) .Data for the study were obtained from a

questionnaire prepared and developed to fit with the objectives of the study.A

random sampling method was used for workers in the sections that have had

their operations reengineered in Saudi Arabia Airlines.Data were analyzed in

SPSS (version 17) using the appropriate descriptive and analytical statistical

techniques.The results have indicated that the questionnaire parameters

were very reliable, valid, and appropriate to evaluate the application of

reengineering and factors affecting the application.Also, results show that the

application of reengineering, and organizational change were at moderate to

positive levels.On the other hand, the application of the organizational culture

and the commitment of senior management were at moderate to negative

levels.It was also found that factors affecting the application of reengineering

are able to influence the application reengineering variable different rates,

and can be arranged as follows: organizational culture, organizational

change, senior management commitment to support reengineering.In adition,

a positive and significant correlation was also found between the application

of reengineering and all the factors affecting the application of reengineering

under study, whereas significant differences were found between many of the

independent variables of the affecting factors under study and the ability

of Saudi Arabian Airlines to achieve top management commitment, work

organizational change, the creation of organizational culture, for the success

of effective application of reengineering.