The Quality of Services for the Orphanages in the Northern governorates in the West Bank from the dwellers’ Point of View

Abstract

This study aimed to identify the level of quality of services for the

orphanages in the northern governorates in the West Bank from the dwellers

point of views.It also tries to identity the sex, the age, the qualification and the

time that the dweller has stayed in these institutions.To achieve this goal, the

researchers have developed a tool to measure the degree of evaluation for the

orphanages in the northern governorates in the West Bank from the dwellers

point of view.The validity and reliability of the tool of the study measured

were, The tool was applied on a sample that represented the dwellers of the

orphanages in North West Bank.The sample covered the ages from (6 – 18)

.The sample was randomly chosen and it consisted of (54) male and female

dwellers.The results of the study showed the total degree for the evaluation

of the orphanages in the northern governorates in the West Bank from the

dwellers point of view.The mean percentage for the subjects responses to all

the items of the questionnaire reached (69.1%) .

The results of examining the hypothesis showed that there are no

significant differences in the evaluation degree on all the fields and on the total

evaluation degree for all the orphanages services in the northern governorates

due to the variable of sex , and the period that the dweller spent in the a

institutions.The results also showed that there are significant differences at

(a ≤ 0. 05) in the evaluation degree due to the variable of the educational

level in general and the educational and cultural field in specific in that it

showed that there are significant differences in the evaluation degree for the

educational and cultural services among the dwellers from the elementary

and preparatory level, In the light of the study results, the researchers gave

a number of recommendations: It is necessary to raise the educational and

cultural level for the dwellers by designing modern educational and cultural

programs which are suitable for their abilities and age.