The Relationship between Tacit Knowledge and the level of product Quality of Palestinian Telecoms firms from the Employees Point of View: Applied Study

Authors

  • د. خالد خصيب
  • د. مروان أبو فضة

Keywords:

tacit knowledge, intangible knowledge, tangible knowledge, technical dimension, knowledge dimension, quality, product, commodity/service, nonprofit dimension for quality.

Abstract

The aim of this study is to detect the relationship between tacit knowledge

with its technical and cognitive dimensions from one hand, and the level of

product quality of Palestinian telecoms firms; with its tangible and intangible

components: Performance, Features, Reliability, Conformance, Durability,

Serviceability, Aesthetics and Perceived Quality; to explore whether there

is mutual influence between tacit knowledge and product quality level, and

this level of influence, and how it could be strengthened in the case of being

positive or improved if weak.The study reached the result of a significant

statistical relationship, and it recommended further in- depth studies in

this area.Also; the demographic characteristics of the study sample were

investigated which included: scientific specialization, academic level, place

of residence, monthly income and job nature.

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Published

2017-06-13

How to Cite

خصيب د. خ., & أبو فضة د. م. (2017). The Relationship between Tacit Knowledge and the level of product Quality of Palestinian Telecoms firms from the Employees Point of View: Applied Study. Journal of Al-Quds Open University for Humanities and Social Studies, 2(31). Retrieved from https://journals.qou.edu/index.php/jrresstudy/article/view/856

Issue

Vol. 2 No. 31 (2013): العدد الحادي والثلاثون ، الجزء الثاني ، ذو القعدة 1434هـ/تشرين الأول 2013 م

Section

Research Papers

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